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Quickstart Guide: Set up CONNECT in minutes
Whether you’re a new user or already have a Luminate Data account, here’s how to log in, access the CONNECT platform and start uncovering music insights. Back to Getting Started Quickstart steps If you’re already a Music Connect user, skip to Step 4 ...
Troubleshooting login and access issues
Locked out of your Luminate account? Can’t log in to CONNECT? Getting a mysterious error message? Our Support team can help—but first, try our troubleshooting tips. See below for common login problems and our recommended solutions. Back to Getting ...
Troubleshooting guide: Quick fixes to common problems
If you’ve hit a CONNECT roadblock—access issues, error messages, apparent bugs—don’t despair! There could be a simple solution. Use this guide to narrow down the problem and/or make it easier to explain to Client Support. First, review our best ...
Methodology 101: How Luminate collects, models and measures music data
Luminate tracks music consumption activity. We do this by ingesting reported activity from thousands of data sources. We use that data to construct and maintain a musical entity database. This allows us to attach metadata and activity to artists, ...
Glossary: Acronyms, key terms and definitions
Key terms and acronyms used in CONNECT. Back to Terms and Concepts Back to How It Works A ATD Activity to Date Combined total activity, starting from the earliest year for which CONNECT has complete data and ending with the selected time frame. ATD ...
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