Help and FAQ
All FAQs and tutorials by topic
See below for links to CONNECT FAQs and troubleshooting guides. FAQ topics Collected Q’s and A’s in rapid-fire listicle format. User Guide Just what you’d think: questions about using CONNECT. Sorted by topic/feature. Go to: User Guide FAQs: Help ...
User Guide FAQs: Help with CONNECT features, tools and settings
How do I see ____? What's this menu? What does ____ mean? How do I change settings for ____? Our Support team hears every day from CONNECT subscribers who want to get the most out of our self-service platform. We turned some of your most common ...
Client Support: Find answers and get the help you need
Can’t find a feature? Having technical problems? Not sure where to start? We want you to get the most out of CONNECT: the best data, the clearest analysis and the most useful insights. So we created resources to guide you through the platform and ...
Troubleshooting guide: Quick fixes to common problems
If you’ve hit a CONNECT roadblock—access issues, error messages, apparent bugs—don’t despair! There could be a simple solution. Use this guide to narrow down the problem and/or make it easier to explain to Client Support. First, review our best ...