Help and FAQ
All FAQs and tutorials by topic
See below for links to CONNECT FAQs and troubleshooting guides. FAQ topics Questions and answers by topic and subtopic. User Guide Just what you’d think: questions about using CONNECT. Most feature FAQs are in the relevant User Guide article, but ...
User Guide FAQs: Help with CONNECT features, tools and settings
How do I see ____? What's this menu? What does ____ mean? How do I change settings for ____? Our Support team hears every day from CONNECT subscribers who want to get the most out of our self-service platform. We turned some of your most common ...
Client Support: Find answers and get the help you need
Can’t find a feature? Having technical problems? Not sure where to start? We want you to get the most out of CONNECT: the best data, the clearest analysis and the most useful insights. So we created resources to guide you through the platform and ...
Troubleshooting guide: Quick fixes to common problems
If you’ve hit a CONNECT roadblock—access issues, error messages, apparent bugs—don’t despair! There could be a simple solution. Use this guide to narrow down the problem and/or make it easier to explain to Client Support. First, review our best ...