User Guide FAQs: Help with CONNECT features, tools and settings

User Guide FAQs: Help with CONNECT features, tools and settings

How do I see ____? What's this menu? What does ____ mean? How do I change settings for ____?


Our Support team hears every day from CONNECT subscribers who want to get the most out of our self-service platform. We turned some of your most common questions into FAQs.


All FAQs linked in this article focus on the platform UI: core features, settings, display options, labels and menus. Others:

Methodology FAQs: Our formulas, data sources, and eligibility criteria

Migration FAQs: Overview for legacy users


If you still can’t find your answer, we’re here to help! Submit a ticket or contact Support. 



Back to Client Support 

Back to User Guide 

Home and navigation FAQs

FAQs related to Home/What’s Trending) and platform navigation FAQs have been moved to the main Home article. 


Go to: What’s Trending: Your CONNECT Home Page > FAQ




Search FAQs

FAQs related to the Search function have been moved to the main Search article. 


Go to: Start with Search: Find artists, albums and songs > FAQ





Dashboard FAQs  

FAQs related to Dashboards have been moved to the Dashboards section of the User Guide. 


Go to: Dashboards overview > General FAQ


Entity-specific questions for each Dashboard type:

Artist Dashboard FAQ

Release Group Dashboard FAQ

Song Dashboard FAQ



Granular Dashboard settings and filters are covered in Data Controls:

Go to: Data Controls: Activity Types, Breakout Views and filters > FAQ




Chart FAQs

FAQs related to Billboard and Luminate Charts have been moved to the main Charts article. 


Go to: Charts: The data behind the rankings > FAQ



 


Analysis FAQs

FAQs related to Analysis have been moved to the Industry Analysis article.


Go to: Industry Analysis: Music market pulse > FAQ





Report Builder FAQs

FAQs related to reports have been moved to the Report Builder section of the User Guide. 


Go to: Report Builder overview > Management FAQ / Scheduling FAQ




Specific questions for each report type:

Trend Report FAQ

Ranking Report FAQ

Metro Radio/Streaming FAQ






More to know

All FAQs by topic: Your questions, answered

Troubleshooting guide: Quick fixes to common problems

How to CONNECT: All tutorials, walkthroughs and video demos


Read next: Client Support: Find answers and get the help you need




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