All FAQs and tutorials by topic

All FAQs and tutorials by topic

See below for links to CONNECT FAQs and troubleshooting guides.




FAQ topics 

Collected Q’s and A’s in rapid-fire listicle format.



User Guide

Just what you’d think: questions about using CONNECT. Sorted by topic/feature. 


Go to: User Guide FAQs: Help with features, tools and settings



How it works 

Questions and explanations about Luminate’s methodology and data sources. 


Go to: Methodology FAQs: Formulas, data sources, and eligibility criteria



Migrating from Music Connect

Q&A with existing Music Connect users about what will and will not change from the legacy platform.


Go to: Migration FAQs: Legacy Music Connect user issues








How-to guides

Troubleshooting guides

Step-by-step guides to narrow down or solve problems before it’s definitely time to contact Support. 



General troubleshooting

Plus general best practices for setting up CONNECT. Eliminate potential issues before moving on. 


Go to: Troubleshooting guide: Quick fixes to common problems



Login issues 

Lost password? Locked out? Can’t set up a new account? Try these tips. 


Go to: Troubleshooting login and access issues



Music registration and reporting 

Help with submitting entries to our database or reporting consumption data as a provider. 


Go to: Troubleshooting music registration and reporting







More to know

Client Support: Find answers and get the help you need

Data corrections: Report metadata errors







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