All FAQs and tutorials by topic

All FAQs and tutorials by topic

See below for links to CONNECT FAQs and troubleshooting guides.




FAQ topics 

Questions and answers by topic and subtopic.



User Guide

Just what you’d think: questions about using CONNECT. Most feature FAQs are in the relevant User Guide article, but they're indexed at the link below. 


Go to: User Guide FAQs: Help with features, tools and settings



How it works 

Explanations about our methodology and data sources. 


Go to: Methodology FAQs: Formulas, data sources, and eligibility criteria



Migrating from Music Connect

Q&A with legacy users about the now-retired platform.











Troubleshooting guides

Step-by-step guides to narrow down or solve problems before it’s definitely time to contact Support. 



General troubleshooting

Plus general best practices for setting up CONNECT. Use this to eliminate potential issues before moving on. 


Go to: Troubleshooting guide: Quick fixes to common problems



Login issues 

Lost password? Locked out? Can’t set up a new account? Try these tips. 


Go to: Troubleshooting login and access issues



Music registration and reporting 

Help with submitting entries to our database or reporting data as a streaming or sales provider. 


Go to: Troubleshooting music registration and reporting







How-to guides

Playbooks

Tips and tricks for using CONNECT in various roles.



Labels / A&R

Techniques for label, managers and reps engaged in the ancient art of A&R. 


Go to: CONNECT for A&R: New artist discovery, tracking and insights



Marketing

How label and brand marketers can use our data to plan, measure and validate campaigns.


Go to: CONNECT for Music Marketing + Case study



Finance & Valuation

New approaches to the challenges of music finance and catalog valuation.


Go to: CONNECT for Music Finance: Valuation, forecasting and income tracking











More to know

Client Support: Find answers and get the help you need

Data corrections: Report metadata errors








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