Having trouble submitting registration forms? Unsure how to proceed with your data provider application? Read on for a list of common problems and our recommended solutions.
Back to Registration and Reporting
We only accept registration of Recordings (with an ISRC) and Products (with an ICPN). You cannot register a Recording or Product without the proper ID.
Learn more about acceptable IDs here.
Track number refers to the position of the Recording (Song) on an album. Enter #1, #2, #3 etc. for the position of the track relative to the rest of the album.
For singles or standalone tracks, enter #1.
Short answer: Keep the full official song or album title as a “base” title and add any other information in (parentheses) or [brackets].
Long answer: review our title merge guidelines.
No. Please do not enter Track 01, Track 02, Untitled 01, or similar as song titles. This impedes sorting and tracking for those recordings and products. See Title guidelines for a full explanation.
CONNECT hides pre-release content. If an album is in pre-release and/or song titles are not yet public, they won’t be exposed in the app. Please enter the official song and album titles on our forms (with accurate product release dates, of course).
Choose a Main Genre that you think fits your submission from the list of Billboard core genres. Billboard chart managers will review your submission and add additional genres or subgenres if needed.
Note that Billboard makes all final decisions on genre for chart purposes.
Make sure you’ve filled out all required fields. If a field does not apply to your musical entity, write “n/a.”
Clear your cache or open a private browsing session, then try the form(s) again.
Enter all phone numbers in XXX-XXX-XXXX format.
Our Music Operations team might reach out with follow-up questions; if not, your submission might already be published in CONNECT.
CONNECT subscribers can search by ISRC or ICPN to find submission(s). Go to Search, toggle on ID Search, and paste the ID you registered.
If your registration was successful, you’ll see the Song or Release Group Dashboard in the search results.
Submit a data correction or contact Luminate Operations at music.referencedata@luminatedata.com.
Often, this is due to bad artist name formatting or incorrect Main Artist, Featured Artist, Collaboration and/or Remix Artist attribution. CONNECT only groups or “merges” recordings with the same Main Artist(s). See Title guidelines > Artist matching for details.
If the artist is not in our database yet, you can register a new artist using our form.
If you're not a subscriber, email Music.Support@luminatedata.com with the artist name, release title and ISRC or ICPN you submitted. We will confirm your registration via email.
Refer to this article and check that your business meets our minimum qualifications.
Our Content Services team should reply to your submission within 3 business days.
If it’s been more than 3 business days, check your spam folder for contentservices@luminatedata.com or send a message to that email address.
Data corrections: Report metadata errors
Methodology 101: How Luminate collects, models and measures music data
Troubleshooting login and access issues