Troubleshooting music registration and reporting

Troubleshooting music registration and reporting

Having trouble submitting registration forms? Unsure how to proceed with your data provider application? Read on for a list of common problems and our recommended solutions. 

​


Back to Registration and Reporting 

Registering music 


I don’t know the ISRC/ICPN for my submission.

We only accept registration of Recordings (with an ISRC) and Products (with an ICPN). You cannot register a Recording or Product without the proper ID. 


Learn more about acceptable IDs here. 


What’s the track number for an ISRC?

Track number refers to the position of the Recording (Song) on an album. Enter #1, #2, #3 etc. for the position of the track relative to the rest of the album. 


For singles or standalone tracks, enter #1. 


What genre should I select?

Choose a Main Genre that you think fits your submission from the list of Billboard Core Genres. Billboard chart managers will review your submission and add additional genres or subgenres upon request. 


Note that Billboard makes all final decisions on genre. 


My registration form won’t submit. 

Make sure you’ve filled out all required fields. If a field does not apply to your musical entity, write “n/a.” 


Clear your cache or open a private browsing session, then try the form(s) again.


The form won’t accept my phone number. 

Enter all phone numbers in XXX-XXX-XXXX format. 


I haven’t received a response to my submission. 

Our Music Operations team might reach out with follow-up questions; if not, your submission might already be published in CONNECT. 


I’m not sure if the entity I registered is in CONNECT yet. 

CONNECT subscribers can search by ISRC or ICPN to find submission(s). Go to Search, toggle on ID Search, and paste the ID you registered. 


If your registration was successful, you’ll see the Song or Release Group Dashboard in the search results. 


I don’t subscribe to CONNECT and want to verify my submission. 

If you're not a subscriber, email Music.Support@luminatedata.com with the artist name, release title and ISRC or ICPN you submitted. We will confirm your registration via email. 





Reporting sales and streaming data 


I’m not sure how to fill out my application.

Refer to this article and check that your business meets our minimum qualifications. 


I haven’t received a response to my application.

Our Content Services team should reply to your submission within 3 business days. 


If it’s been more than 3 business days, check your spam folder for contentservices@luminatedata.com or send a reminder to that email address. 





More to know

Data corrections: Report metadata errors

Methodology 101: How Luminate collects, models and measures music data

Troubleshooting login and access issues





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