Data corrections: Report metadata errors

Data corrections: Report metadata errors

Notice something wrong on a Dashboard? Report inaccuracies and request revisions by submitting a data correction.


First, document and double-check Luminate IDs, external IDs, iimages, URLs and names/titles for accuracy. Copy and paste IDs and Dashboard URLs somewhere handy. The more information we have, the easier it is to help. 


Once you’ve gathered the above, you can send a data correction ticket directly from the CONNECT platform. 




Back to Registration and Reporting 

Submit a data correction ticket

On any CONNECT page, click ? icon near the bottom of the left sidebar menu to open the Help menu. (In smaller screen resolutions, a ? button will “float” over the page at bottom left). 


Choose “Submit Ticket” from the top right dropdown or scroll to the Submit a ticket button to view the Ticket Information form. 


Under Request Type, select Data Correction. Then use the Description field to describe the issue and enter corrected metadata. Fill out all other required fields and hit Submit. We’ll be in touch with confirmation or follow-up questions within 3 business days.  



What to include

  • Luminate ID and/or Dashboard URL

  • ISRC or ICPN/UPC

  • Artist name

  • Label name

  • Exact titles for songs and products (check spelling, punctuation and capitalization)

  • Track listings if applicable

  • Image attachments if applicable


Depending on the request, you might also want to include screenshots, Luminate IDs/Dashboard URLs for duplicate listings, other external IDs for the entity or links to outside reference pages. 


Image specifications

If your data correction includes an image update, you can attach a new image (plus links or other documentation to help verify its accuracy). 





Potential data corrections

Most data correction requests fall under the following categories: 

  • Duplicate Dashboards for an artist

  • Incorrect or incomplete metadata

  • Duplicate Products or Releases that should be merged 

  • Misspellings, truncated titles and other copy errors

  • Wrong or missing imagery 


Where do these errors come from?

Luminate receives music metadata and consumption metrics directly from thousands of sources. Our reporting partners send us trillions of annual data points: streaming metrics, daily sales figures, artist metadata, new releases to add to our database and revisions to existing data. 

            Go to: Methodology 101: How Luminate collects, models and measures music data


CONNECT automatically compiles most data and reconciles minor discrepancies. But some errors (misspellings, mistyped numbers, transposed fields, incorrectly formatted entries, etc.) require manual correction. 


Follow our title guidelines when submitting song and album data to avoid orphans, duplicates and other Dashboard errors.






    • Related Articles

    • Music registration: Add entries to our database

      Luminate tracks music streaming and sales data. All musical entities—artists, songs and releases—must be registered with us in order to be included in CONNECT's music consumption reporting. Use the forms linked below to register music. Back to ...

    • Data discrepancies: Identify and resolve differences between platforms

      Legacy Music Connect users may notice that the old and new platforms report data differently. In some cases, consumption figures in CONNECT don’t match those in Music Connect. Why does CONNECT report different numbers? All data from Music Connect has ...

    • Troubleshooting music registration and reporting

      Having trouble submitting registration forms? Unsure how to proceed with your data provider application? Read on for a list of common problems and our recommended solutions. Back to Registration and Reporting Registering music I don’t know the ...

    • User Guide FAQs: Help with CONNECT features, tools and settings

      How do I see ____? What's this menu? What does ____ mean? How do I change settings for ____? Our Support team hears every day from CONNECT subscribers who want to get the most out of our self-service platform. We turned some of your most common ...

    • Song Dashboards

      Song and Recording Dashboards display metadata and performance metrics at the track level. One Song comprises multiple Recordings. "Song" vs. "Recording" A Song Dashboard collects every recording of a track under one umbrella. Recordings can include ...

    • Popular Articles

    • Quickstart Guide: Set up CONNECT in minutes

      Whether you’re a new user or already have a Luminate Data account, here’s how to log in, access the CONNECT platform and start uncovering music insights. Back to Getting Started Quickstart steps If you’re already a Music Connect user, skip to Step 4 ...

    • Troubleshooting login and access issues

      Locked out of your Luminate account? Can’t log in to CONNECT? Getting a mysterious error message? Our Support team can help—but first, try our troubleshooting tips. See below for common login problems and our recommended solutions. Back to Getting ...

    • Troubleshooting guide: Quick fixes to common problems

      If you’ve hit a CONNECT roadblock—access issues, error messages, apparent bugs—don’t despair! There could be a simple solution. Use this guide to narrow down the problem and/or make it easier to explain to Client Support. First, review our best ...

    • Methodology 101: How Luminate collects, models and measures music data

      Luminate tracks music consumption activity. We do this by ingesting reported activity from thousands of data sources. We use that data to construct and maintain a musical entity database. This allows us to attach metadata and activity to artists, ...

    • Glossary: Acronyms, key terms and definitions

      Key terms and acronyms used in CONNECT. Back to Terms and Concepts Back to How It Works A ATD Activity to Date Combined total activity, starting from the earliest year for which CONNECT has complete data and ending with the selected time frame. ATD ...