See below for links to CONNECT FAQs and troubleshooting guides.
Questions and answers by topic and subtopic.
Just what you’d think: questions about using CONNECT. Most feature FAQs are in the relevant User Guide article, but they're indexed at the link below.
Go to: User Guide FAQs: Help with features, tools and settings
Explanations about our methodology and data sources.
Go to: Methodology FAQs: Formulas, data sources, and eligibility criteria
Q&A with legacy users about the now-retired platform.
Step-by-step guides to narrow down or solve problems before it’s definitely time to contact Support.
Plus general best practices for setting up CONNECT. Use this to eliminate potential issues before moving on.
Go to: Troubleshooting guide: Quick fixes to common problems
Lost password? Locked out? Can’t set up a new account? Try these tips.
Go to: Troubleshooting login and access issues
Help with submitting entries to our database or reporting data as a streaming or sales provider.
Go to: Troubleshooting music registration and reporting
Links to walkthroughs for important tasks.
How to activate a CONNECT account
How to submit a Data Correction ticket
Tips and tricks for using CONNECT in various roles.
Techniques for label, managers and reps engaged in the ancient art of A&R.
Go to: CONNECT for A&R: New artist discovery, tracking and insights
How label and brand marketers can use our data to plan, measure and validate campaigns.
Go to: CONNECT for Music Marketing + Case study
New approaches to the challenges of music finance and catalog valuation.
Go to: CONNECT for Music Finance: Valuation, forecasting and income tracking