SV(M) Support: Find answers and get the help you need

SV(M) Support: Find answers and get the help you need

Need help using an SV(M) feature? Having technical problems? Not sure where to start? 


We want you to get the most out of SV(M): the best data, the clearest analysis and the most useful insights. So we developed resources to get you started, guide you through the platform and help solve common problems. And if all else fails, Client Support is standing by.


If you have a question or need help, you have options. Scroll down for our recommended order of operations.





Back to User Guide 

Search the Knowledge Base

First, search for your issue in the Knowledge Base (that’s where we are now). Browse articles by topic or search for tags and keywords.


Want the fundamentals? Start with the SV(M) User Guide. Or visit How SV(M) Works to reference core concepts and terms. We update the Knowledge Base as we release new features, guides and tutorials, so bookmark it and keep coming back.


If you have a specific question, we highly recommend checking our user FAQs and tutorials. It may have been answered already! 



User Guide FAQs: Help with core SV(M) features

SV(M) Model FAQs: Viewership calculations, data sources and chart eligibility





Try troubleshooting

Our Client Support team has fielded a lot of user questions. It turns out that some of the most common issues can be resolved in minutes. Review our troubleshooting guides for road-tested tips, tricks, and best practices for technical problem-solving.


Troubleshooting SV(M) login issues





Contact SV(M) Support 

If you can’t find what you need in the Knowledge Base and/or need help right away, contact us at support@luminatedata.com.


Email us with:

  • Account, login and platform access issues

  • Urgent and time-sensitive questions

  • Serious technical problems 

  • Requests for new or expanded Knowledge Base articles 

  • Anything you can’t find in the Knowledge Base or on our website 


Describe your problem in as much detail as you can. A Client Support specialist will get back to you soon.






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